Tim Hortons - South Wales - in South Wales, New York, USA

I mean if you go to the ho ho’s for a cup of joe this is the place to go. Their coffee is unmatched and they have some Of the most beautiful friendly staff working both male and female. It’s an absolute pleasure dining here or just riding through for a cub of coffee

Second time at this location, very friendly staff and fast service. Don’t fall in line with the other locations and loose your great customer service! I drove past the locations in arcade and Chaffee and waited until South Wales to get my coffee!

Excellent service. Always kind when we go through. Excellent food ~ and the full time baker is the best.

Working in the Southern Tier would stop every day. Before my feet could hit the pavement I would see my order being prepared. Just awesome service and great coffee. The owner herself, never would know it just awesome little stop.

Home town business! Amazing employees, great service and food! The best Tim Hortons around. The early morning full time baker is our favorite!

Update 01/25/2025: wanted to provide another update to this original review. As of the last year I’ve noticed things starting to change for the better. The manager who’s been here for a while has been doing her best to build a better team and those efforts show through. They are prompt, polite and kind. Cheery most days and even on the days they’re not they still show effort in displaying professional manners and customer service. Recently the last few times they’ve gotten so used to my order that they practically order for me which is a really cool feeling. It reminds me of the days when I was a boy back in PA and used to go to work with my single mother at Dunkin Donuts and the regular old guys were always there and she knew their orders. Asking the team questions about other businesses opening up in the plaza you can see how much they know and care about their growing community. Very impressed! I am pleased to be able to update this review and to be a long term paying customer! Update 08/20/2023: yet again we’re cramming the contents of the wrap into the bottom of the Carton and then stuffing the tortilla ontop causing everything to drip all over the place and basically blow everywhere when you rip open a carton. Denise the manager on duty tried to tell me “it’s just a lot of condiments on a wrap” and yet every other Tim hortons in all of buffalo has no issues making this. I’m not sure how this could possibly be so hard. Update 06/02/2023: the last few trips in the morning the manager Maria has been there. Consistency has improved dramatically the wrap is almost always being made right and the staff is much more polite overall. As long as this continues I’ll be making a further update and updating the star rating to 5-stars. side note the manager Maria is very professional and sincere which is great! If the owner sees this I hope you are paying her what she’s worth to your franchise! Update / Edit: They did in fact make me another for free the next day and this time the experience was much better. I’m not sure if the staff is different at 11:15am on Saturday’s but this time they were much more polite and professional. Further they were able to make the wrap perfectly. I’ve added back two stars for this. As time goes on I’ll continue to use this one since it’s close on my daily travel path and if the experience remains the same going forward I’ll be happy to continue to bump up my rating. Thank you Saturday crew and if the owner reads this please ensure you thank them for caring on your behalf. I don’t normally use my reviews for complaining, however I also use a chance system for my negative reviews where I will always give a business or location 3 chances to do something right or well. This is the 3rd negative experience I’ve experienced at this tim hortons location and this is also the second time they’ve done this exact thing to my farmers wrap. It started with the order taker arguing with me on how to ring up the order. I ordered a Sausage Farmers Wrap with an add on for lettuce and tomato and a hashbrown on the side. This would normally work out to about $7.59 but in this case the order taker didn’t quite know the best way to ring it up and so she thought to ring it up as a B.E.L.T. Sandwhich with a sub for a white wrap and two full price hash browns one for the Sandwhich and one as my side. Doing so this way would cause this type of meal to go up to $12. I pointed out that I don’t think she was ringing it up correctly because I’ve ordered this before at other tim hortons locations and it’s always rung up as the farmers wrap with a .50 cent up charge for lettuce and tomato each. Instead of simply saying she wasn’t sure if she was right and trying to ask for help she argued saying the other way will ring up as more. Okay not a big deal she corrected that and I let it go and remain polite. At the window it’s all please and thank you’s, of course I have to ask for paper towels since they never just put them in the bag anymore and then as I go to leave and open my Sandwhich? Completely disassembled.

This is my new favorite Tim Hortons. Everyone is so friendly and they haven't forgotten any of my orders. I placed an online order and it was ready as soon as I pulled up to the window. That's literally the first time I've had that happen. This location is the best one

Great people. great coffee. after twice they know your order.pup knows he's getting his treat everytime he hears the friendly voices.